hi97's Privacy Policy

This Privacy Policy ("Policy") applies to the hi97 platform and all services operated under it. When you use the hi97 website, register an account, or use any of our services, you are considered to have agreed to the terms of this Policy. We respect your privacy and are committed to protecting your personal information. We ask that you read this Policy carefully.

hi97 believes that transparency and trustworthiness are the foundation of a healthy relationship. With that in mind, we have published this detailed policy so you can enjoy our services while staying fully informed.

hi97 collects various types of information from its users. This information is gathered in two main ways: what you provide directly, and what our systems collect automatically.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Bank account details (for bank transfers)
• Information you provide when contacting our support team

1.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Page visit times, session duration, and navigation patterns
• Data collected through cookies and similar tracking technologies
• Gaming activity and betting history
• Deposit and withdrawal transaction details

hi97 uses your information only for specific and legitimate purposes. We never collect your information unnecessarily or use it for unauthorized reasons.

• Account Management: Creating, managing, and securing your account.
• Identity Verification: Confirming user identity to ensure a secure platform and prevent fraud.
• Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: Resolving your issues through 24/7 live chat and email.
• Security and Fraud Prevention: Detecting suspicious activity and protecting your account.
• Responsible Gaming: Monitoring play patterns to provide assistance when needed.
• Legal Compliance: Adhering to applicable laws and regulations.
• Platform Improvement: Analyzing user experience to improve service quality.

hi97 uses industry-leading technology to protect your information. All data stored on our servers is secured with SSL (Secure Sockets Layer) encryption.

3.1 Technical Security Measures

• All data transmissions secured with 256-bit SSL encryption
• Server protection via firewalls and intrusion detection systems
• Regular security audits and vulnerability testing
• Strict internal policies governing data access

3.2 Data Retention Period

hi97 retains your information only for as long as it is necessary or legally required. After an account is closed, certain information may be retained for a defined period to meet legal obligations. Once that period ends, data is securely deleted or anonymized.

hi97 does not sell your personal information to any third party. However, limited information may be shared with the following parties in specific circumstances:

• Payment Processors: Necessary information is shared with authorized payment platforms such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Law Enforcement Agencies: Required information is provided in response to court orders or lawful legal processes.
• Identity Verification Services: Information may be shared with approved verification services to ensure a safe gaming environment.
• Technology Partners: Technology service providers necessary for platform operations, who are committed to upholding our privacy standards.

All third parties are contractually bound to comply with hi97's data protection standards and applicable legal obligations.

hi97 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions properly.

5.1 Types of Cookies

• Essential Cookies: Required for the platform's core functionality — login sessions, security verification, and so on.
• Functional Cookies: Used to remember your preferences and provide a personalized experience.
• Analytical Cookies: Used to analyze platform usage patterns and improve service quality.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. Please note that disabling certain essential cookies may cause some key platform features to not work properly.

As a registered user of hi97, you have several rights over your own information. We fully respect these rights.

• Right to Access: You may request a copy of the information hi97 holds about you at any time.
• Right to Correction: You may request a correction if any of your information is inaccurate.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though some data may need to be retained in accordance with legal obligations.
• Right to Restrict Processing: In certain cases you may object to the processing of your information.
• Right to Data Portability: You may request your information in a structured format.
• Right to Close Account: You may request to close your account at any time.

To exercise any of the above rights, contact the support team at: [email protected]

hi97 is a platform exclusively for users aged 21 and above. We do not knowingly collect any information from minors. If we become aware that a user is under 21, we will immediately close their account and delete the information collected.

Age verification is an integral part of hi97's security framework. We are committed to responsible gaming and take the utmost care to protect minors.

hi97 may update this Privacy Policy from time to time. If any significant changes are made, we will send a notification to your registered email and clearly announce it on the platform.

The date of the latest update will be noted at the top of this Policy. Continued use of the platform after a policy change will be considered as your agreement to the updated Policy. We therefore recommend checking this page regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. hi97's support team is available seven days a week, around the clock.

• Live Chat: Use the platform's live chat for 24/7 instant assistance.
• Email: [email protected]

We will do our best to respond to your request as quickly as possible. Support is available in both Bengali and English.