hi97 Help Center
All your questions answered in one place
From opening an account at hi97 to payments, security and responsible gaming — find detailed answers to the most frequently asked questions from Bangladeshi players here.
If a question comes to mind while using hi97, you've come to the right place. Below we have arranged answers to more than 20 questions across five categories — limits and controls, identity verification, the withdrawal process, mobile use and account security. Each answer is straightforward and written in plain English so you can find a solution quickly. If your question is not here, contact our 24/7 live chat or email.
Frequently Asked Questions
Limits & Controls
Watch for these warning signs — betting beyond your budget, chasing losses by playing more, withdrawing from family or work, and feeling restless when you cannot play. If you notice these signs, you should take a break or set limits from hi97's responsible gaming page.
Yes, you can set daily, weekly or monthly deposit limits on your account. This feature helps you stay within your set budget. Lowering a limit takes effect immediately, but increasing one has a waiting period — this is intentional.
Visit hi97's responsible gaming page for several protection tools including self-exclusion. In addition, let a family member or someone you trust know, and reach out to a mental health service provider for professional support. Our support team is also available 24/7 to help.
Yes, hi97 is for players aged 21 and above only. You will need to confirm your age at registration, and may be asked to show proof of age (such as a national ID card) during identity verification. Accounts found to belong to underage users are closed immediately.
You can take both a short-term break (a few days or weeks) and a long-term self-exclusion. During the break, logging in or making deposits will not be possible. The entire process can be activated through hi97's responsible gaming settings or by contacting support.
Identity Verification (KYC)
KYC verification is typically requested before your first significant withdrawal or when unusual activity is detected on your account. A routine check may also occur some time after registration. The sooner you submit your documents, the smoother your withdrawal process will be.
The Bangladeshi National ID card (NID) is the most accessible and accepted document. A passport or driving licence may also be submitted. Your document is most likely to be accepted if the photo is clear, all details are readable, and it has not expired.
Yes, the name registered on your hi97 account must match exactly with the name on your bKash, Nagad, Rocket or bank account. Even a small difference in the name can result in verification being rejected. So at the time of registration, check the name on your mobile banking account and enter it exactly as it appears.
First, read the reason for rejection carefully — it is usually due to a blurry photo, cut-off corners or a name mismatch. Then take a new photo in good lighting and resubmit. If the issue persists, contact support via live chat or email at [email protected] and they will help you prepare the correct documents.
No. KYC verification is based entirely on the account holder's own identity. Using another person's name or documents may result in the account being permanently closed and funds being forfeited. Each account is for one individual only.
How to Withdraw Funds
A successfully requested withdrawal at hi97 typically arrives in your bKash, Nagad, Rocket or Upay account within 5 to 30 minutes. Bank transfers may take a little longer. The process is fastest when KYC verification is complete.
The minimum withdrawal amount at hi97 is ৳800. The system will not accept withdrawal requests below this amount. You can make a request once your balance is ৳800 or more. The minimum deposit amount is ৳200.
Yes, but you must meet the wagering requirement before withdrawal. For the welcome bonus, the requirement is to wager 15 times the bonus amount. For example, if you receive a ৳2,000 bonus, you will be eligible to withdraw your bonus winnings after placing ৳30,000 in bets. After meeting this requirement, the standard withdrawal rules apply.
Yes, hi97 only processes withdrawals to a mobile banking or bank account in the account holder's own name. Withdrawals to third-party accounts are not permitted. This rule is in place for the security of your funds.
Yes. hi97's payment system operates 24 hours a day, seven days a week. The same expectation of receiving funds within 5-30 minutes via bKash, Nagad, Rocket and Upay applies at night, on weekends and on public holidays. Bank transfers only may depend on banking hours.
It is normal for a request to show 'pending' for a short while after submission. If more than 30 minutes pass with no change, first confirm that your KYC verification is complete and check that your wallet number is correct. If the issue persists, contact support via live chat and they will resolve it quickly.
Mobile Use
hi97 runs via a browser on any modern smartphone, tablet or desktop. You will get the best experience on the latest version of Chrome, Firefox or Safari on both Android and iOS. There is no need to download a separate app — the site is fully mobile-friendly.
On Android, open hi97.lat in Chrome, tap the three-dot menu at the top and select "Add to Home screen". On iPhone, open it in Safari and tap the share button at the bottom, then choose "Add to Home Screen". You will then have an icon that works just like an app.
First, clear your browser's cache and cookies (Settings → Privacy → Clear browsing data). Then refresh the page. If your internet connection is weak, try switching between Wi-Fi and mobile data. If the problem continues, update your browser or try a different one.
Once your connection is restored, reload the game — most game sessions resume from exactly where they left off. The result of any ongoing round is saved on the server. If you have any doubt about a round's result or your balance, contact support with your game session ID.
Yes, hi97's live games section is fully optimised for mobile. For the best experience, use at least a 4G or stable Wi-Fi connection. Rotating your screen to landscape mode is more convenient for watching live table video.
Stay Safe
Yes. hi97 uses bank-grade SSL (TLS) encryption. Your personal information, payment details and game data are exchanged through encrypted channels. Personal information is not sold to third parties. Read the privacy policy for more details.
Create a password using at least 12 characters, combining uppercase and lowercase letters, numbers and a special character (#, @, ! etc.). Use a separate password for hi97 that is not used anywhere else. Using a password manager makes it easier to remember.
Never. hi97's support team will never ask for your OTP, password, bKash PIN, Nagad PIN or any other secret code for any reason. If anyone asks for these, it is a fraud attempt — disconnect immediately and report it to [email protected].
Change your password as quickly as possible and contact hi97's 24/7 live chat or [email protected]. The support team can temporarily lock your account to ensure security if needed. Review the list of devices and locations that have connected to your account.
The connection to hi97.lat is always SSL encrypted, so your data remains protected. However, public Wi-Fi networks may carry other risks. For the safest experience, use mobile data or a trusted personal Wi-Fi connection, and keep Two-Factor Authentication active on your account.
Staying logged in on your own personal device is generally not a problem. However, after using a shared or public device (such as a shop computer or a friend's phone), you must log out. Do not save your password in the browser and clear your browsing history after use.
Still have questions?
Our support team is ready to help in both English and Bengali, seven days a week, twenty-four hours a day. Contact us via live chat or email — from simple questions to complex issues, we are here for you.
Go to Live ChatLive Chat
Instant responses 24/7. Start a chat from the hi97 Login page.
Email Support
[email protected] — email us for detailed questions.